Clearly defined expectations avoids misunderstanding.
There should be no doubt about what we mean - and why we mean it.
Precise language leads to clarity
There is consistency between what we say and what we do
We promise no more than we can deliver.
We give the advice we think is right – Not necessarily what the customer wants to hear.
We take our part of the responsibility to accomplish the task in line with expectations.
We take responsibility by being thorough, effecient and accountable